Trust · Support
Support
Last updated: 2026-08-04
Codescribe is a local-first macOS app from Vetcoders / LibraxisAI. We keep support human and small-team honest.
Contact
| Channel | Use for | Expected response |
|---|---|---|
| Email hello@vetcoders.io | Purchase, refunds, license, private bugs, accessibility | Within 2 business days (Mon–Fri, Europe/Warsaw) |
| GitHub Issues github.com/vetcoders/codescribe/issues | Public bugs, feature requests, reproducible crashes | Best-effort triage; often same 2 business days when active |
| Docs README & guide | Install, hotkeys, privacy posture, troubleshooting | Self-serve, always available |
What to include
For faster help, send:
- App version (Tray → About, or Settings → User)
- macOS version and Apple Silicon machine class
- What you expected vs what happened
- Whether the issue is offline Raw mode or an AI/agent path
- For purchases: order email and order ID (never paste API keys)
Security reports
Please email hello@vetcoders.iowith subject “security” rather than opening a public issue for vulnerabilities that could put users at risk.