Trust · Refunds
Refund Policy
Last updated: 2026-08-04
Draft aligned with common Merchant of Record (MoR) and EU distance-selling practice. Final wording must match the MoR checkout terms you sign with (for example Paddle / Lemon Squeezy / Stripe). If MoR terms and this page differ, the MoR checkout terms control for that purchase.
14-day no-questions refund (consumers)
If you buy a personal codescribe license as a consumer and you are not satisfied, you may request a full refund within 14 days of purchase. For EU/EEA/UK consumers buying online (distance selling), this aligns with the statutory cooling-off period where it applies.
- No product review quiz is required for a timely first refund request.
- Request by emailing hello@vetcoders.io with your order email and order ID / receipt from checkout.
- We aim to confirm and process refunds within 2 business days of a complete request; card settlement may take longer depending on your bank.
How to request
- Email hello@vetcoders.io with subject line “codescribe refund”.
- Include the email used at checkout and the order or invoice ID.
- If the MoR portal offers a self-serve cancel/refund, you may use that instead — same 14-day window.
Business / VAT invoices
Purchases invoiced to a business (B2B) may follow the MoR’s business refund rules rather than the consumer cooling-off period. Contact us and we will apply the correct path for your receipt type.
After 14 days
Outside the 14-day window we may still offer goodwill refunds for clear technical failure (for example the app cannot launch on a supported Apple Silicon Mac after reasonable troubleshooting). Those are case-by-case, not guaranteed.
Chargebacks
Please contact us before filing a chargeback so we can reverse the charge cleanly. Chargebacks opened while a refund is already in progress can delay resolution.